Changed your mind? You have 14 days. You can cancel your order for any reason within 14 days of the day after it’s delivered. Faulty or wrong items are handled differently — see below.
Returning something you don’t want
- Email myfurbabytech@gmail.com within 14 days of delivery with your order number and the item you’re returning. You don’t need to give a reason.
- We’ll reply with the return address. Most items go back to the manufacturer, which may be outside the UK.
- Send the item back within 14 days of telling us. You pay the return postage. Use a tracked service and keep your receipt.
- We’ll refund you within 14 days of the item arriving back, or of you sending proof of postage if that’s sooner.
Your refund includes the price of the item and the standard delivery charge you paid. It doesn’t include return postage.
Please return items unused and in their original packaging where possible. You can handle an item as you would in a shop, but if it’s been used beyond that or damaged, we may reduce the refund to reflect the drop in value.
Faulty, damaged or wrong items
This doesn’t affect your legal rights under the Consumer Rights Act 2015.
- Tell us within 14 days of delivery if you can, with your order number and a photo or short video of the problem.
- Within 30 days of delivery you’re entitled to a full refund. After 30 days, we’ll offer a repair or replacement first, then a refund if that doesn’t fix it.
- You don’t pay to return a faulty item. For most items we’ll refund or replace from your photos without needing it back. If we do need it back, we’ll cover the postage.
Items we can’t take back
Grooming tools and other hygiene items that have been used or unsealed can’t be returned for change of mind, for hygiene reasons. They’re still covered if faulty.
Refunds
Refunds go back to the card or PayPal account you paid with. Your bank may take 3–5 working days to show it.
Questions
Email myfurbabytech@gmail.com — we reply within 24 hours.
Furbabytech, 13 Luggiebank Place, Glasgow G69 7SE.